These Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the Small Guy AI website (the “Site”) and any products or services provided by Small Guy AI, including our AI and automation platform, done-for-you setup services, and related features (collectively, the “Services”).

By accessing the Site or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Site or Services.

1. Who We Are

“Small Guy AI,” “we,” “us,” and “our” refer to:
Legal Business Name: Small Guy AI
Jurisdiction: Orangeville, Ontario Canada

2. Eligibility

You must be at least the age of majority in your province/territory (or have authority to bind a business entity) to use the Services. If you use the Services on behalf of a business, you represent that you have authority to bind that business to these Terms.

3. Services Overview

Small Guy AI provides AI-powered tools and automation workflows designed for small businesses. Depending on your plan and configuration, Services may include:

Voice AI (AI receptionist / AI answering service functions)

AI appointment setting and scheduling workflows

AI chatbot for websites and messaging

Social media assistance (responses/engagement support)

Automated text and email communications (reminders, follow-ups, newsletters, renewal reminders, etc.)

Integrations with third-party platforms (e.g., calendars, CRMs, messaging channels)

Important: Results vary by business, industry, lead volume, configuration, and customer behaviour. We do not guarantee specific outcomes (e.g., revenue, rankings, lead volume, or bookings).

4. Accounts, Access & Security

If you create an account or we provision access for you:

You are responsible for maintaining the confidentiality of your login credentials.

You agree to provide accurate information and keep it updated.

You are responsible for all activity under your account, including actions taken by your staff or contractors.

5. Acceptable Use

You agree not to use the Site or Services to:

Violate any law or regulation (including privacy, marketing, and anti-spam laws such as CASL where applicable)

Infringe intellectual property rights

Send spam, deceptive messages, or unlawful marketing content

Harass, threaten, or defame others

Transmit malware or attempt to compromise the security of our systems or third parties

Collect personal data without lawful basis or required consent

Use the Services for high-risk use cases where failure could cause harm (e.g., emergency dispatch, medical diagnosis, legal advice), unless explicitly agreed in writing with appropriate safeguards

We may suspend or terminate access for suspected or actual violations.

6. Your Responsibilities (Client Obligations)

To ensure the Services function properly and lawfully, you agree that:

You are responsible for the accuracy of business information you provide (hours, pricing, services, policies).

You are responsible for obtaining any required consents for calls, texts, emails, and marketing communications.

You are responsible for your customer communications content (including compliance with CASL, privacy laws, and platform rules).

You will promptly notify us if you discover inaccurate responses, workflow issues, or any security concerns.

7. AI Outputs, Limitations & Human Review

Our Services may generate responses, summaries, or suggested messages using AI. You understand that:

AI may produce incorrect, incomplete, or inappropriate outputs.

AI should not be relied on as the sole source of truth for critical information.

You are responsible for reviewing and approving key content, policies, pricing guidance, and any regulated communications.

You should ensure an escalation path exists for complex, sensitive, or urgent inquiries.

Small Guy AI is not responsible for decisions made based on AI-generated outputs.

8. Done-For-You Setup & Professional Services

If your plan includes done-for-you setup, onboarding, or configuration:

We will configure workflows based on information you provide and agreed scope.

Timelines may vary depending on client responsiveness, access to third-party accounts, and complexity.

Any additional work outside scope may require a separate fee or written approval.

9. Third-Party Platforms, Integrations & Accounts

The Services may integrate with third-party platforms (e.g., Google Business Profile, Meta/Facebook/Instagram, TikTok, YouTube, LinkedIn, scheduling tools, CRMs, telephony/SMS/email providers). You acknowledge that:

Third-party services are governed by their own terms and privacy policies.

We do not control, endorse, or guarantee third-party services.

Third parties may change features, pricing, APIs, or policies which can impact functionality.

You are responsible for maintaining required third-party accounts and paying third-party fees, if applicable.

10. Fees, Billing & Monthly Subscriptions

10.1 Pricing and Fees

Fees (including setup fees and monthly fees) will be described on the Site, order form, proposal, invoice, or subscription checkout. Taxes may apply. Prices may increase anytime with notice.

10.2 Subscription Billing

Unless otherwise stated:

Subscriptions are billed in advance on a recurring basis (monthly or annual).

You authorize us (and/or our payment processor) to charge your payment method automatically.

10.3 Late Payments

If payment is late or fails:

We may suspend access to Services until payment is received.

You remain responsible for any outstanding amounts.

10.4 Fee Changes

We may change pricing with advance notice. Changes will apply at the next billing cycle after notice, unless otherwise stated in a written agreement.

11. Cancellations & Termination

11.1 Cancellation by You

You may cancel your subscription as described in your account settings, order form, or by contacting us at [Insert email]. Unless otherwise stated:

Cancellation stops future renewals.

Access may continue until the end of the current paid billing period.

Fees already paid are non-refundable, except where required by law or explicitly stated.

11.2 Termination by Us

We may suspend or terminate Services if:

you breach these Terms,

you use the Services unlawfully or in a prohibited manner,

payment is not received,

continued provision creates security, legal, or operational risk.

12. Refund Policy

Unless otherwise stated in a written agreement, proposal, or required by law:

Setup fees are non-refundable once work begins.

Subscription fees are non-refundable for the current billing period.
If a refund exception is granted, it is at our discretion and may require removal/deactivation of delivered work.

13. Intellectual Property

13.1 Our IP

We own the Site, Services, and all related intellectual property, including software, workflows, templates, designs, branding, and documentation, except for third-party materials.

13.2 Your Content

You retain ownership of your business content (logos, business details, FAQs, brand copy) you provide (“Client Content”). You grant us a limited license to use Client Content solely to provide and improve the Services for you.

13.3 Feedback

If you provide suggestions or feedback, you grant us the right to use it without restriction or compensation.

14. Confidentiality

We will treat non-public information you share as confidential and use it only to deliver Services, except where disclosure is required by law or necessary to enforce these Terms.

15. Privacy

Our collection and use of personal information is governed by our Privacy Policy ([link it on your site]). You agree that you will comply with applicable privacy laws for any personal data you collect, upload, or process using the Services.

16. Disclaimers (No Warranties)

The Site and Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

the Services will be uninterrupted or error-free,

AI outputs will be accurate or complete,

integrations will always function as expected,

use of the Services will guarantee business results.

17. Limitation of Liability

To the fullest extent permitted by law:

Small Guy AI will not be liable for indirect, incidental, special, consequential, or punitive damages (including lost profits, lost revenue, loss of data, business interruption).

Our total liability for any claim relating to the Services will not exceed the amount you paid to us in the three (3) months preceding the event giving rise to the claim (or a different cap if required by law or stated in a written agreement).

18. Indemnification

You agree to indemnify and hold Small Guy AI harmless from claims, damages, liabilities, and expenses (including reasonable legal fees) arising from:

your use of the Services,

your violation of these Terms,

your Client Content,

your failure to obtain required consents or comply with marketing/privacy laws,

your communications with customers (calls, texts, emails, social replies).

19. Service Availability, Changes & Updates

We may update, modify, or discontinue parts of the Services to improve performance or comply with legal/third-party requirements. We will try to provide notice for material changes, but some changes may be immediate.

20. Communications

By using the Services, you agree we may contact you about:

account administration and billing,

service updates and security notices,

onboarding and support communications.

Marketing communications (if any) will follow applicable law and provide opt-out methods.

21. Governing Law

These Terms are governed by the laws of Dufferin County, Ontario, Canada, without regard to conflict of laws rules. You agree to submit to the exclusive jurisdiction of courts located in Dufferin County, Ontario, unless otherwise required by law.

22. Dispute Resolution (Optional Clause)

At our discretion (or if you prefer), disputes may be addressed through:

good-faith negotiation first,

mediation, and/or

binding arbitration in Dufferin County, Ontario.
(If you want arbitration, have counsel tailor this clause for your jurisdiction.)

23. Changes to These Terms

We may update these Terms from time to time. The “Last Updated” date will reflect changes. Your continued use of the Site or Services after changes means you accept the updated Terms.